Refund Policy

Effective date: 25 October 2026

Sila subscriptions are paid in advance, monthly or annually, by card through Paymob.

Cancelling

• You can cancel any time from the Billing page in Sila.
• You keep access until the end of the period you have already paid for, and you will not be charged again.

Refunds

• We do not refund partly used subscription periods, monthly or annual.
• We refund in full:
  • a charge made twice by mistake;
  • a charge made after you had already cancelled;
  • any other charge made in error.
• If we stop offering Sila, or end the agreement for any reason other than a breach of our Terms of Service by you, we refund the unused part of any period you have already paid for.

How to ask for a refund

• Email kenzy@thefoundry.run within 30 days of the charge.
• Include your company name, and the date and amount of the charge.
• Approved refunds go back to the card that was charged. We process them within 7 working days of approval; your bank may take longer to show the money in your account.

Contact

Technology Foundry S.A.E. — kenzy@thefoundry.run — +20 127 736 6620